R Replio
War Room · Internal
Meeting Playbook · Chase  ×  Grant Rosenblatt · 1:30 CT

He's mid-building your coaching layer. Sell him the half he can't build.

The mission

Get one yes-or-no: a two-week guest-coaching pilot at the bar and restaurant. Everything else is intel. Do not leave having promised to build his financial report.

01 · Know the man

A.The 60 second read

What he runs
Honky Tonk Party Ventures. 65 people, ~$7M Nashville hospitality platform: party buses, a bar and restaurant, shuttle, merch, event space.
What he's building
A daily Manager Report: prior-day revenue, top priorities, where help is needed. Already pinged his booking system for API access. That is Replio's coaching layer, almost verbatim.
His real need
Skews financial and operational reporting, not guest-review coaching. Manage that gap, do not chase it. You are the guest-experience half of the same brief.
Side thread
Raising a $2 to 2.5M round. Operator-as-backer is a distant maybe. Only touch it if he brings it up.
01 · Know the man

B.The one read that wins him

He went to his booking system for the revenue data. The guest-experience data is already sitting in his Google reviews, unworked. That is the half he hasn't built and shouldn't, and it's the half Replio already automates. You are not competing with his Manager Report. You are the missing column in it.

02 · Run of show

The arc, twenty minutes

First 2 min · own the thesis

Validate, then plant the flag

"Grant, what you're building is the exact bet we made the company on. Let me show you where we already are on it." You shipped the thing he's mid-building. Own that from word one.

Min 2 to 8 · qualify hard

Find out if guest experience is top three

Ask it straight: "Of all of it, revenue, priorities, where help is needed, which actually keeps you up at night?" If guest experience is in there, you have a pilot. If it's pure P&L, this is a knowledge share, and you steer to a clean exit.

Min 8 to 14 · the wedge

The missing half of the brief

His Manager Report is the revenue half. Replio is the guest-experience half: sentiment and coaching across hundreds of reviews, every one answered same-day, a daily brief that tells each manager what to fix before the shift. The piece he doesn't have to build.

Min 14 to 20 · the ask

Two weeks at the bar, risk on us

Run the guest-coaching brief at the bar and restaurant for two weeks. If it doesn't earn its place next to his revenue report, you walk. Small yes, your risk.

03 · Language discipline

Say it his way

Don't say

review management software

Say

a daily coaching brief that tells each manager what to fix before the shift

Don't say

we compete with your Manager Report

Say

we're the missing guest-experience column in the report you're already building

Don't say

we can build your revenue reporting too

Say

you own the revenue data, we own the guest-experience half, together it's the whole brief

04 · If he pushes

Objections, answered

I'm just building this myself.
The revenue half you should, you own that data. The guest-experience half is a different muscle, sentiment and coaching across hundreds of reviews, and it's already built. Why spend your build cycles there when it can be live at the bar next week?
My need is really the financial reporting.
Understood, and that's yours to own. But the cheapest lever on your guest traffic is the reviews you're not working. Let me prove that half while you build the rest.
Can you pull it into one dashboard with my revenue?
We feed the guest-experience signal clean so it drops next to your numbers. We don't try to own your P&L. Stay in our lane, do it well.
Send me something to look at.
I'll send a live one-pager on your own bar's reviews after this. Two weeks to prove it, you decide what posts. Want me to start there?
05 · Hold the line

Do not do this

06 · The close

Land it, then stop talking

Say this, then go quiet
"Let's prove it on the bar and restaurant. We run the guest-coaching brief for two weeks, you see what your managers do with it. If it doesn't earn its place next to your revenue report, we walk."
Then say nothing. Let him answer first.